Refund policy
Return and Refund Policy
At Haruko Skin, we want your shopping experience to be smooth and reliable. If there is a problem with your order or you need to request a return, please contact us for support.
Return Window
You may request a return within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. An order number or proof of purchase may be required.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare, beauty, or personal care products cannot be returned.
We also cannot accept returns for gift cards, final sale items, clearance products, or customized/personalized items.
How to Start a Return
Please email us at support@harukoskin.store with your order number and reason for return.
If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item sent by us.
Refunds
After your return is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Wrong Orders
Please inspect your package once it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with a refund, replacement, or exchange when eligible.
Contact Us
Haruko Skin
18855 W Windsor Blvd, Litchfield Park, AZ 85340
Phone: 318-588-2749
Email: support@harukoskin.store